Refund Policy

Last updated: 12 October 2026

We want BookletMaker Pro to pay for itself the first time you fold a booklet. If it isn’t working out, here is exactly how refunds work — which route applies depends on where you bought Pro.

Purchases made on this website

Website purchases — used for the Windows and Android apps and the web tool — are sold by Mobile Alchemy Ltd. and paid through Stripe, our payment processor.

• 14-day money-back guarantee. Email [email protected] (or reply to your receipt) within 14 days of purchase and we will refund it in full — no questions asked. This applies to the first charge of a subscription and to the lifetime purchase.
• Renewals. Subscription renewals aren’t automatically refundable, but if a renewal just went through and you meant to cancel, contact us within 14 days of the renewal and we will make it right.
• Cancelling. You can cancel a subscription at any time in the customer portal on the Buy page by entering your licence key (or by emailing us). Cancelling stops future charges; Pro keeps working until the end of the period you paid for.
• Processing. Refunds are issued by us through Stripe to the original payment method, typically within 5–10 business days depending on your bank. The associated registration code is deactivated when a purchase is refunded.

Purchases made in the Mac, iPad or iPhone app (Apple)

In-app purchases are processed by Apple, and Apple handles their refunds — we have no ability to issue them ourselves. Request one at reportaproblem.apple.com with the Apple account you bought with. Apple’s own refund policy governs the outcome. Subscriptions bought through Apple are cancelled in your App Store subscription settings.

Statutory rights

This policy adds to, and never limits, any refund or withdrawal rights you have under the consumer law of your country of residence.

Contact

Anything unclear, or a situation these rules don’t cover: [email protected] — a human reads every message.