Suporte
Reach a human, not a chatbot.
Disponível apenas em inglês no momento. Versão em português em breve.
For bug reports, feature requests, account help, refunds, or anything else: [email protected]
We aim to reply within 1–2 business days. Include your platform (macOS / iPad / iPhone), the OS version, and the BookletMaker version (visible under BookletMaker → About on macOS, or Settings → App Settings → About on iOS).
Common questions
My booklet pages are in the wrong order.
Saddle-stitched booklet imposition reorders pages so they read correctly when the printed sheets are folded in half. If your printer outputs single-sided sheets and you stack them flat (instead of folding), the pages will read out of order — that's expected. Try printing duplex (front + back). If your printer doesn't support duplex, turn on the Manual duplex toggle in Layout details: BookletMaker will print the front sheets first, then prompt you to flip the stack and reload the input tray, then print the back sheets.
My back-of-sheet pages print upside down.
That's a duplex orientation mismatch. Toggle Flip backs upside down in Layout details. Long-edge duplex printers want this on; short-edge wants it off.
The cut-trim line on the inside pages is off.
That's "creep" — when you fold a thick stack of paper in half, the inner pages stick out further than the outer ones. Increase Creep (in points per sheet) in Layout details; BookletMaker pulls inner pages in by that amount per sheet so the trim cut stays straight.
Can I use BookletMaker offline?
Yes. The entire app — imposition, OCR, find & replace, annotations, export, AirPrint — works fully offline. Your documents and their file names never leave your device unless you share them. The app only goes online for purchases and restoring them, anonymous usage statistics you can switch off in Settings, the small public seasonal-content file, and the public template catalog and template files. Those last two are plain fetches that send nothing about you or your documents.
Where are my saved presets?
Presets are stored locally on your device, in the app's own data. They are not sent to us and are not synced to your other devices.
How do I add a PDF to the Booklet Factory queue?
On macOS: open Inspector → Print Queue → Add to print queue with a document open, or drag PDFs onto the Booklet Factory window. On iPad: open Inspector → Print Queue → Show queue, then tap "Add PDFs to queue" inside the Booklet Factory window.